Personal Lines/Commercial Advisor

Personal Lines/Commercial Advisor in Poole - Our client is seeking a Personal Lines/Commercial Advisor to work within the Sales Department, responding to customer needs and requirements in an appropriate manner. In this role you will answer all calls and enquiries in a timely and efficient manner, support the company's goals through excellent customer service skills and by converting incoming enquiries into sales and support the firm's goals by maintaining and increasing renewal retention. Specific duties will include; To identify potential sales from all incoming calls and enquiries; To analyse information gathered and undertake sufficient research to make suitable recommendations; To complete all supporting documentation in a timely, compliant and accurate manner; To support the departmental Key Performance Indicators and sales targets as directed by the Sales Manager. The successful candidate will have experience of providing specialised sales advice to support customer requirements and a thorough understanding of personal lines/commercial quote systems and products. You will be educated to GCSE standard or equivalent in Maths and English and you will also have good keyboard skills and knowledge of Microsoft Office, e-mail and internet. You must have undertaken (or be willing to undertake) relevant customer service and insurance training. Hours: 41.5 per week - Monday to Friday 9am to 5.30pm, Saturday 9am to 1pm. The ideal candidate will have an excellent telephone manner and customer service skills, effective communication skills, the ability to gather and analyse information from the customer, the ability to persuade and influence others and the ability to identify and respond appropriately to an individual customer's level of understanding. Due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 3 days please assume that your application has not been successful. We may contact you in the future about other suitable positions. EQUAL OPPORTUNITIES Fresh Recruits is committed to a policy of equal opportunities for all work seekers and shall adhere to such a policy at all times and will review on an on-going basis on all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, marital status, age, disability, race, colour, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to respect and act in accordance with the policy. Fresh Recruits will ensure that each candidate is assessed only in accordance with the candidate's merits, qualification and ability to perform the relevant duties required by the particular vacancy.

Location: Poole
Salary: Salary: £16,000 + £4-6k OTE.

» Submit your CV