Customer Service Advisor

Customer Service Advisor in Bournemouth - The main purpose of this role is to provide an effective client service by giving accurate advice to clients and ensuring that renewal reviews / invitations, policy amendments and premiums are correctly processed to meet deadlines, client needs and service standards. You will be required to provide excellent and effective Customer Service by ensuring that renewal invitations, endorsements, invoices and wordings are correctly produced to meet service standards and deadlines. Candidates must be able to:- Demonstrate excellent Customer Service. Maintain and develop client and Insurer relationships and retain existing business and be able to resolve client queries in relation to their Commercial Insurance. The individual needs to be able to work with others in pursuit of team goals. Good communication skills required, being able to tailor style and always being clear and succinct. Education and Qualifications Min 5 GCSE or equivalent passes at grades A - C, including Maths and English essential Professional Qualifications Certificate of Insurance is desirable Experience Customer Service Experience essential Commercial Insurance Experience desirable Insurance experience ( Household / Commercial ) essential IT Skills: Foundation Word, Foundation Excel and Foundation PowerPoint

Location: Bournemouth
Salary: £18000 - £18500 per annum

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