Telephone Support Consultant

Telephone Support Consultant in Bournemouth - The main purpose of this position is to provide telephone support primarily for Access & Pegasus accounting products and other off-the-shelf applications supplied by our client. You will be required to offer a first class service to all clients and resolve all calls within timescales. You will be an integral part of the Support Team and your duties will involve call handling, ensure all calls are logged on the help desk system upon receipt, ensuring customer details are correct, take ownership of calls (assigned or picked up) to successful resolution, provide prompt and regular feedback to internal and external customers regarding the status of their help desk call, until the call is resolved, constantly update support progress in the help desk system until the call is resolved, escalate problems or performance issues in a timely and appropriate manner to the Support Manager or Support Director in their absence. You will have a working knowledge of Accounting principles along with previous experience of working in a helpdesk environment would also be an advantage but not essential. Ideally 1 years experience of supporting Financial packages eg. Sage, Access Accounts, Great Plains etc would be a benefit but not essential. You will possess first class communication skills with ability to liaise with people at all levels, an excellent telephone manner, to include good listening skills, clarity of speech, measured delivery of information, patience and a cheerful and friendly disposition. Have the ability to convey technical information to non-technical people and to work within and enjoyment of a fast-paced, dynamic working environment with quick turnaround times on call resolution. Occasional travel to client sites may be required. Job holders must therefore be able to visit a range of clients premises within the local area. Other clients who are further a field may require overnight stays.

Location: Bournemouth
Salary: £14000 - £20000 per annum + Pension scheme and training

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