Customer Services job offers

Service Controller - maternity cover

Our client currently has a vacancy for a Service Controller (Fixed Term Contract until 13 July 2012 – maternity cover). Reporting to the Customer Services Manager, your main duties will include: To be the first point of contact for customer service calls; To log and process service requests received by telephone or fax; To regularly update job status on computer system; To monitor and allocate jobs to service engineers; To efficiently deal with customer and engineers’ queries; To allocate maintenance work to engineers; To daily log and update out of hours calls details onto computer system; To monitor the receipt of parts ordered; To advise customers of parts to be delivered; To update the computer system with additional information from engineers job documentation to ensure consistency between paperwork and computer system; To maintain an effective manual filing system; To update Call Management System on completion of maintenance work; To update relevant customers maintenance spreadsheets on completion of maintenance work; Ensure that all parts/materials are ordered in conjunction with the clients SLA; To update customers web-site systems with job status / estimated time of arrivals for engineer; Required to act as a liaison between the call centre operators and the engineers in the procurement process either through verbal communication or IT lines of communication i.e. the call management system (Opera). All candidates wishing to apply for this role must have recent experience working in a busy service office environment, experience of data inputting, team working and telephone experience. You will also have good working knowledge of common IT software (Word, Excel, E Mail, Internet), the ability to assimilate and communicate complex information and the ability to work accurately at speed. Additionally the willingness to work outside normal working hours is essential and the ability to travel desirable. In return our client offers a salary of £16,000, hours 40 per week, 1 hr for lunch, and free parking. Due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 3 days please assume that your application has not been successful. We may contact you in the future about other suitable positions. EQUAL OPPORTUNITIES Fresh Recruits is committed to a policy of equal opportunities for all work seekers and shall adhere to such a policy at all times and will review on an on-going basis on all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, pregnancy or maternity, age, disability, race, colour, ethnic or national origin, religion and beliefs, political beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to respect and act in accordance with the policy. Fresh Recruits will ensure that each candidate is assessed only in accordance with the candidate’s merits, qualification and ability to perform the relevant duties required by the particular vacancy.

Location: Ringwood
Salary: £16000 per annum

Customer Service Advisor

Our very busy high street insurance client is looking to recruit 3 smart, ambitious and self-motivated Customer Service Advisors to join their branch based in Poole. You will be managing an existing database of clients, dealing with all areas of customer service both face to face and on the telephone, negotiating and providing quotations and organizing policy renewals. The successful candidate will need to have proven customer service experience, ideally within Insurance. The company offers excellent prospects and career progression, and this is an ideal opportunity for a motivated individual to develop this challenging role. Due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 3 days please assume that your application has not been successful. We may contact you in the future about other suitable positions. EQUAL OPPORTUNITIES Fresh Recruits is committed to a policy of equal opportunities for all work seekers and shall adhere to such a policy at all times and will review on an on-going basis on all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, marital status, age, disability, race, colour, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to respect and act in accordance with the policy. Fresh Recruits will ensure that each candidate is assessed only in accordance with the candidate’s merits, qualification and ability to perform the relevant duties required by the particular vacancy.

Location: Poole
Salary: £16000 - £18000 per annum + DOE

Customer Care and Business Development Team Member

Our client is looking to recruit a Customer Care and Business Development Team Member to maximise business opportunity from within the Company operating territory and providing first class customer service. Being responsible to the Commercial Manager you will: Provide a first class telephone answering response by ensuring that incoming calls are a priority; Ensure that customer telephone calls received are professionally dealt with establishing their needs and processing their orders to the customers’ total satisfaction; Constantly review customer back order situations progress chasing outstanding items, communicating anticipated delivery times to customers and offering alternative products where required; Maximise opportunity for improved profitability by selling across the available product mix; Promote sales of own branded and stock line products; Maintain a professional awareness of products and changes in product such as to be able to offer help and assistance and optimise total customer satisfaction; Ensure that all customer enquiries, specials, complaints, queries and collection requests are dealt with properly and thoroughly to full customer satisfaction; Undertake required administration within agreed time limits and in line with procedures; Attend meetings, exhibitions and training courses as and when required. Previous experience in a similar role is essential especially within an office environment. Due to the high number of applications we are receiving at present, we are unable to respond to every application individually.  If you do not hear from us within 3 days please assume that your application has not been successful.  We may contact you in the future about other suitable positions.  EQUAL OPPORTUNITIES Fresh Recruits is committed to a policy of equal opportunities for all work seekers and shall adhere to such a policy at all times and will review on an on-going basis on all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, pregnancy or maternity, age, disability, race, colour, ethnic or national origin, religion and beliefs, political beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to respect and act in accordance with the policy. Fresh Recruits will ensure that each candidate is assessed only in accordance with the candidate’s merits, qualification and ability to perform the relevant duties required by the particular vacancy.                            

Location: Dorset
Salary: DOE

Customer Service Rep - Gillingham

Our client based in Gillingham, Dorset is currently looking to recruit a number of Customer Service Representatives, to start October 2011. Working in the customer services department, you will be responsible for: Entering all Phone, email and Fax orders; Creating and maintaining scheduling agreements; Outbound selling; Unblocking internet and business to business orders; Releasing orders from compliance; Resolving complaints; Running backorder reports; Setting up and managing supply chains for orders; Raising quotations; Supporting Field Sales and Customers with advice and information; Creating and maintaining pricing agreements; Supporting creation of Tenders and Contracts; Maintaining customer master data; Any other tasks necessary to support the teams activities. The successful candidate will have previous experience within a customer service or office environment and have GCSE or equivalent at Grade C in English and Maths. An NVQ level 2 in Customer Services would be desirable. You will have a professional telephone manner, excellent written and verbal communication skills, interpersonal skills and computer literacy (Good knowledge of PCs with the ability to use the internet and email). You will have the ability to work accurately under pressure, be methodical with good attention to detail, have health & Safety awareness, be motivated and adaptable to change, customer focused, conscientious, reliable and proficient in the English language. The following skills will be desirable: A knowledge of SAP and Lotus Notes; Ability to promote products; Ability to identify areas for improvement; European language skills. Due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 3 days please assume that your application has not been successful. We may contact you in the future about other suitable positions. EQUAL OPPORTUNITIES Fresh Recruits is committed to a policy of equal opportunities for all work seekers and shall adhere to such a policy at all times and will review on an on-going basis on all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, pregnancy or maternity, age, disability, race, colour, ethnic or national origin, religion and beliefs, political beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to respect and act in accordance with the policy. Fresh Recruits will ensure that each candidate is assessed only in accordance with the candidate's merits, qualification and ability to perform the relevant duties required by the particular vacancy.

Location: Gillingham
Salary: £16500 per annum